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Activation lock

If the owner of the previous phone is not with me and i dont know who it is how do i take the lock off?

iPhone XR

Posted on Sep 23, 2019 7:11 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2019 7:14 AM

Find My iPhone Activation Lock - This is a security feature, in part to deter re-selling of stolen devices.

http://support.apple.com/HT201365


Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - An activation lock can only be removed using the log-in information for the account that applied the lock.

https://support.apple.com/HT201441


Get the owner of the account to remove the lock or return the device for a refund. The device is otherwise useless to you.


If the owner has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


1 reply
Question marked as Top-ranking reply

Sep 23, 2019 7:14 AM in response to JStayGroovy

Find My iPhone Activation Lock - This is a security feature, in part to deter re-selling of stolen devices.

http://support.apple.com/HT201365


Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - An activation lock can only be removed using the log-in information for the account that applied the lock.

https://support.apple.com/HT201441


Get the owner of the account to remove the lock or return the device for a refund. The device is otherwise useless to you.


If the owner has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


Activation lock

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