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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When I go to a certain website using google I get an Apple virus pop up. I have searched everywhere do not see it anywhere... I do not have an acct with google. I use malware bytes the free version.. Is there a way to get rid of this pop up ... Perhaps using Bing.yahoo instead of google? or where else can I search on my computer?
OK, while you wait for Apple's response you might find it worthwhile to review the following Apple Support documents and recommendations. Some of the information will be redundant but review everything to determine if there is something you may have overlooked.
If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.
Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.
OK, while you wait for Apple's response you might find it worthwhile to review the following Apple Support documents and recommendations. Some of the information will be redundant but review everything to determine if there is something you may have overlooked.
If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.
Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.
MDJ51 wrote:
... where else can I search on my computer?
Navigate to the following folder, and post its contents in a screenshot.
~/Library/LaunchAgents
To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Make it look like this:
... and click the Go button.
A Finder window will open. Take a screenshot showing all that folder's contents, and post it in a reply. To take a screenshot read the Appendix in the following User Tip: Writing an effective Apple Support Communities question.
Usually, there is nothing in that folder so don't be surprised to find it empty. The reason for starting with that folder is to eliminate other potential causes before proceeding with steps that will identify and eradicate whatever is affecting that Mac.
There will be additional instructions to follow and this is just the first step.
For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware.
Review your Gatekeeper settings: OS X : About Gatekeeper - Apple Support. Gatekeeper is designed to help prevent you from inadvertently installing garbage software.
If you want my assistance, please follow my instructions.
The ability to follow instructions is an essential prerequisite for fixing the problem, so I first need to determine if you're able to do that.
If you run into trouble please let me know where you're getting stuck so that I can provide more detailed instructions.
Hi and thank you. I talked to apple and sent it through to them the screenshot. Its through google ( or when google is marked as search in Safari preferences) only it seems and only one site..When using Bing not happening.. So I will see what happens.
TY for your time
I do not see anything on my computer..Though I 'm not that iMac savvy.. It only involves one webpage that I open each morning..Using Bing not happening ..Only google..
If it is one website, then it is the site itself.
contact the webmaster and let them know.
it is entirely possible the air is getting revenue from that pop up, so they may not change anything
Using Safari/Fake google pop up virus
