You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Ghazz27
Ghazz27 Author
User level: Level 1
5 points

Software issue

i was updating my iphone 11 pro

then while installing the screen is stuck with an apple and loading sign-on a black background, how to fix it ?

iPhone 11 Pro

Posted on Sep 28, 2019 3:20 PM

Reply
Question marked as Top-ranking reply
User profile for user: sberman
sberman
User level: Level 10
268,251 points

Posted on Sep 28, 2019 4:08 PM

Force restart the iPhone as follows:

  • Press and quickly release the Volume Up button
  • Press and quickly release the Volume Down button
  • Press and hold the Power button until the iPhone restarts.


View in context

Similar questions

1 reply

Software issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up