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Email stating Apple ID disabled

I received an email last Tuesday stating that my Apple ID is automatically disabled. I tried to login to fix the issue but it just says not found. I been told this could be a scam. Just wonderinghow to tell if it is or not.

iPhone 6

Posted on Sep 30, 2019 5:25 PM

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Question marked as Top-ranking reply

Posted on Sep 30, 2019 5:28 PM

Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.




Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. You won’t receive a response.


reportphishing@apple.com



1 reply
Question marked as Top-ranking reply

Sep 30, 2019 5:28 PM in response to wendi257

Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.




Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. You won’t receive a response.


reportphishing@apple.com



Email stating Apple ID disabled

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