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Resetting security questions

I have tried to reset my security questions, but I keep getting this message: "We don't have sufficient information to reset your security questions."


OK then, what's next? Please help, thanks.

Posted on Oct 7, 2019 11:57 AM

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Question marked as Top-ranking reply

Posted on Oct 7, 2019 12:19 PM

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



3 replies
Question marked as Top-ranking reply

Oct 7, 2019 12:19 PM in response to Seyser_Koze

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



Resetting security questions

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