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Hello, I'm not a computer guy at all... which is why I purchase Mac. My old MacBook pro is probably 12 years old, and until just recently worked flawlessly. The hard drive crashed, and now my 12,000+ photos are gone, except they are backed up on Carbonite. My problem is that when I go to restore the photos on to the new Mac, it says that I can't because the file format is not supported.
MacBook Pro with Touch Bar
This has been the problem with all online backup facilities and iPhoto or Photos libraries. The format of the storing servers do no keep the complex permissions and links that are present in a Photos library.
You should be able to restore the image files themselves and use those to create a new library. But do not use Carbonite as the backup for it. You should use an external HD and Time Machine.
Back up the library in Photos on Mac - Apple Support
This has been the problem with all online backup facilities and iPhoto or Photos libraries. The format of the storing servers do no keep the complex permissions and links that are present in a Photos library.
You should be able to restore the image files themselves and use those to create a new library. But do not use Carbonite as the backup for it. You should use an external HD and Time Machine.
Back up the library in Photos on Mac - Apple Support
The following from Carbonite may help: https://support.carbonite.com/articles/Personal-Mac-Importing-iPhoto-Pictures
Their is also contact information at the bottom of the page in the above link if you need more help restoring.
Restoring photos from Carbonite to a MacBook Pro
