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MB Pro is eating or dropping folders on external storage drives

MacBook Pro 15-inch, mid 2012

2.3 ghz i7 chip

16 gb memory


Apple advised I upgrade to Mojave, because my MB Pro has been eating folders on my external storage drives... I store large video files on 4 TB external drives. I have 3 such drives for redundancy, no RAID system, just manual transfers for now. Western Digital EasyStore and My Passport drives. I bought sturdy EasyStore drives with dedicated power supplies because the little cheapies always give connection problems and disconnect too easily, with the slightest bump. But I'm having problems now with all external drives.


Transferring files around, I get fault indications, "Operation could not be completed... External drive disconnected" etc, at the slightest touch... Then, entire folders vanish, off the hard drives. However they are still there---the storage stats, gig quantities don't change---the folders just become invisible.


I called Tech Support and we tried to do Repair on the drives in Disk Utility. The First Aid features were grayed out/not available. Apple advised to switch to Mojave. I did that, but still, the hard drives are corrupted: entire large folders of data are still invisible---but somehow still there, because the storage stats have not changed.


And Disk Utility still has the First Aid option grayed out. Hoping someone, somewhere, has some ideas on how to recover this data. I have one drive left uncorrupted---I hope---but I'm afraid to hook in to it now, if it goes, tons of unrecoverable data will be lost.







MacBook Pro 15", OS X 10.11

Posted on Oct 26, 2019 8:39 AM

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Question marked as Top-ranking reply

Posted on Oct 26, 2019 9:57 AM

How are these external drives formatted?


All external drives should be formatted newcoming out of the box—many include third party backup software, which I would not rely on.


Format external drives to Mac OS Extended before using with ...



You recover data by having redundant backups.


3-2-1 Backup Strategy: three copies of your data, two different methods, and one offsite.


Boot clone https://discussions.apple.com/docs/DOC-10081

How to use Time Machine to back up or restore your Mac: https://support.apple.com/en-us/HT201250

Use DiskUtility Restore feature https://support.apple.com/guide/disk-utility/restore-a-disk-dskutl14062/mac



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2 replies
Question marked as Top-ranking reply

Oct 26, 2019 9:57 AM in response to vondoba

How are these external drives formatted?


All external drives should be formatted newcoming out of the box—many include third party backup software, which I would not rely on.


Format external drives to Mac OS Extended before using with ...



You recover data by having redundant backups.


3-2-1 Backup Strategy: three copies of your data, two different methods, and one offsite.


Boot clone https://discussions.apple.com/docs/DOC-10081

How to use Time Machine to back up or restore your Mac: https://support.apple.com/en-us/HT201250

Use DiskUtility Restore feature https://support.apple.com/guide/disk-utility/restore-a-disk-dskutl14062/mac



Oct 27, 2019 3:50 AM in response to leroydouglas

Thanks. I use Time Machine for a basic system backup of course, but my internal HD is only 500 gb, way too small for this much data.


I will get more redundant. Thanks for the Restore reminder.


Not sure what you mean by 3-2-1 "two different methods," online storage is there of course, but Dropbox for example has a 3 TB limit per account, iCloud a 2 TB limit... I suppose one can just create 2 different accounts. Wondering if you have other ideas.


Thanks again

MB Pro is eating or dropping folders on external storage drives

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