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i can get mail on my phone but not my computer.i think it happened after an update on my computer

i can get mail on my phone but not my computer. i think it happened after an update on my computer


MacBook Pro 15", macOS 10.14

Posted on Nov 4, 2019 12:33 PM

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Question marked as Top-ranking reply

Posted on Nov 4, 2019 1:41 PM

Hi, have you changed your eMail password lately?


Works sometimes even if you haven’t


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.


1 reply
Question marked as Top-ranking reply

Nov 4, 2019 1:41 PM in response to cluelessou812

Hi, have you changed your eMail password lately?


Works sometimes even if you haven’t


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.


i can get mail on my phone but not my computer.i think it happened after an update on my computer

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