mail not sending email

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mail not sending email

Mail is suddenly unable to send emails. I can receive them but I can't send them. It was working perfectly well a couple of days ago and I haven't made any changes to the OS.

I've turned the computer on and off again a couple of times.

I have verified that the webmail versions of my iCloud email and Hotmail email are able to send emails without difficulty.

I have also ensured that I have internet connection.

I've checked Mail>Preferences>Accounts and it looks like both my accounts are "offline"

Similarly, Connection Doctor indicates that IMAP and STMP are offline on both of my accounts.

I have followed the instructions and ensured that the TLS/SSL tick box in the Server Settings is set to None.

I'm running MacOS Mojave Version 10.14.6

Mail Version 12.4

Any ideas on what I should do now? Thanks in advance for any help.

iMac Line (2012 and Later)

Posted on Nov 9, 2019 4:26 PM

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Answer 1

Top-ranking reply

VQM Author

Level 1

9 points

Nov 23, 2019 8:55 PM in response to VQM

So, solved the problem.

Booted in Safe mode and established that Mail functions fine in Safe Mode. Downloaded a malware detection program (malwarebytes.com) which "cleaned" my computer. Restarted the computer and email is now working again.

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Answer 2

alma1090

Community Specialist

Nov 13, 2019 2:20 PM in response to VQM

Hello and welcome to Apple Support Communities, VQM!

I understand you're not able to send email from your Mac. I'd be happy to provide information to help you address this.

Give the steps in the following article a try: If you can’t send emails in Mail on Mac

Have a great day!

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Answer 3

VQM Author

Level 1

9 points

Nov 13, 2019 11:15 PM in response to alma1090

Thanks alma1090 for your reply.

I've confirmed that my hotmail server settings are correct. My understanding is that Mail automatically sets the Mail settings for iCloud as I was not able to drill down to the details in Preferences.

I also checked my Firewall and the specified ports are not being blocked.

Any other suggestions?

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Answer 4

VQM Author

Level 1

9 points

Nov 15, 2019 9:11 PM in response to i_rina

Thanks i_rina for your suggestion.

Unfortunately, it didn't fix the problem. I still cannot send email from Mail on either the iCloud or hotmail accounts although I'm still able to receive email.

Any other tips?

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Answer 5

i_rina

Community Specialist

Nov 14, 2019 9:27 AM in response to VQM

Hey VQM!

You may want to remove the email accounts and re-add them.

Add or remove email accounts in Mail on Mac

Regards.

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mail not sending email

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