You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Receive error message when trying to REDEEM an iTunes gift card

I am trying to redeem an iTunes gift card, but when I enter the (correct) password, I get an error message indicating "an unidentified error has occurred" and to try again later. I have tried on three separate days, with no luck.


How can I redeem the card or best reach an Apple support person to help me redeem it?


Thanks for your assistance.


Posted on Nov 14, 2019 9:59 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 14, 2019 10:02 AM

If you can't redeem your App Store & iTunes Gift Card, Apple Music Gift Card, or content code - http://support.apple.com/HT201195


iTunes and App Stores support --> https://support.apple.com/en-euro/itunes-contact


or:

Contact - Official Apple Support --> https://support.apple.com/contact


or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

2 replies
Question marked as Top-ranking reply

Nov 14, 2019 10:02 AM in response to Badgerhallers

If you can't redeem your App Store & iTunes Gift Card, Apple Music Gift Card, or content code - http://support.apple.com/HT201195


iTunes and App Stores support --> https://support.apple.com/en-euro/itunes-contact


or:

Contact - Official Apple Support --> https://support.apple.com/contact


or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

Receive error message when trying to REDEEM an iTunes gift card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.