You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Battery issues

Where can I order a replacement battery for my iPad Air 2?

iPad Air 2 Wi-Fi

Posted on Nov 16, 2019 7:13 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 16, 2019 7:47 PM

Hello,


I suggest that you reach out to Apple for assistance.


Contact AppleCare

2 replies

Nov 16, 2019 8:23 PM in response to KenlovesBarbie65

Apple doesn't sell specific repair parts. Even authorized service providers don't have access to OEM iPad parts. The only official way that Apple handles battery replacement to to exchange a device in otherwise good working/cosmetic condition with a service replacement.


iPads sent to Apple then go to refurbishing facilities and the refurbs may go out as retail refurbs or as service replacements for another customer.

Battery issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.