You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation lock

I bought an ipad gen 2 from.a thrift store, worked great for a week.but.just now it went.into activation lock mode. How can I erase it back to default. Getting.help from the owner odd impossible since I have no idea who that is.

iPad 2

Posted on Nov 25, 2019 1:53 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 25, 2019 1:54 AM

If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

As you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

1 reply
Question marked as Top-ranking reply

Nov 25, 2019 1:54 AM in response to Karma3one3

If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

As you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

Activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.