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i forgot my Apple ID password and want to recover it so I can update my phone but when I follow the steps it says something about when recovery is available will text me but my phone number is different and I forgot my password, can I call Apple what information would I need to provide
iPhone X, iOS 13
You will need to be able to prove to Apple Support that you are who you say you are.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
You will need to be able to prove to Apple Support that you are who you say you are.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
Apple Id
