Lock Screen Sound Not Working

Question

Level 1

16 points

Lock Screen Sound Not Working

When locking the phone with the power button the lock screen sound is hit or miss. Sometimes it plays perfectly fine, sometimes it's distorted, and sometimes it doesn't play at all.

This morning the phone's lock screen sound was distorted so I restarted the phone. The sound played fine the first few times, and now it's not playing at all.

The ringer is on, the volume is all the way up, and the lock screen and typing sounds are all turned on so I have no idea why it's doing this.

Using iOs 13.2.3

iPhone 11, iOS 13

Posted on Dec 2, 2019 8:22 AM

Reply

Answer 1

Top-ranking reply

sterling r

Community Specialist

Dec 4, 2019 7:05 PM in response to Summerbear6

Hey there Summerbear6,

Thanks for reaching out to Apple Support Communities. I understand the Lock Screen sound on your iPhone is not working as expected. I’ll be happy to help.

You’ve done some great troubleshooting so far. Go to Settings > Sounds & Haptics and turn off Lock Sound there. Restart and turn it back on:

Restart your iPhone, iPad, or iPod touch

If the issue returns, back up your iPhone and restore it to factory settings:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

See if the issue occurs in this state. If the sound works as expected in the factory state, restore your backup and test once more:

Restore your iPhone, iPad, or iPod touch from a backup

Let me know if this helps.

Reply

Answer 2

Joseph_S.

Community Specialist

Dec 5, 2019 9:42 AM in response to Summerbear6

Hi Summerbear6,

Resetting all settings may not fully isolate the issue and this shouldn't be affected by Low Power Mode. I would say restore using the links provided above. Here they are again for your convenience:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

If the issue does occur in factory settings, reach out to Apple Support at the following link so they can continue to look into this with you:

Contact Apple Support

Cheers

Reply

Answer 3

Summerbear6 Author

Level 1

16 points

Dec 4, 2019 9:01 PM in response to sterling r

I did a reset all settings and it temporarily worked but then it started doing the same thing again. This is with the iPhone 11. Could it be from low power mode? Do the speaker sleep until sound is played? Maybe that’s the issue.

Reply

Lock Screen Sound Not Working

Similar questions