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Earbud not working

I purchased Apple earbuds at Walmart and paid extra 2$ for warranty with Allstate. I file a claim and was told to get in contact with the manufacturer first. I was wondering if I can get my Apple earbuds replaced due to sound problems?

Posted on Dec 3, 2019 5:40 PM

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Question marked as Top-ranking reply

Posted on Dec 4, 2019 1:29 PM

Hello,


The most common problem with non-functioning earbuds is lint or debris in the charging port:

How to clean your iPhone's charging port

Also see:

If your headphones don‘t work with your iPhone, iPad, or iPod touch

If no help, Apple will only replace them if a manufacturing defect occurred:

Apple One (1) Year Limited Warranty


Good luck.

1 reply
Question marked as Top-ranking reply

Dec 4, 2019 1:29 PM in response to Abmnayy

Hello,


The most common problem with non-functioning earbuds is lint or debris in the charging port:

How to clean your iPhone's charging port

Also see:

If your headphones don‘t work with your iPhone, iPad, or iPod touch

If no help, Apple will only replace them if a manufacturing defect occurred:

Apple One (1) Year Limited Warranty


Good luck.

Earbud not working

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