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User profile for user: SoLou
SoLou Author
User level: Level 1
10 points

Trade-in damaged by Phobio

Sent my iPad in for trade-in in perfect condition and later received notice that it was rejected because it was damaged. Phobio sent a photo of it and it now appears that it had been dropped and damaged by Phobio. They refused to admit it and will be sending it back. I have a photo of the screen but not the corner that was damaged. I would never send another device in for trade-in knowing how the process works and that you have no recourse if they damage your trade-in.


Posted on Dec 10, 2019 6:55 AM

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User profile for user: QuickPost
QuickPost
User level: Level 10
103,365 points

Posted on Dec 10, 2019 9:59 AM

Hello,


Did you send this iPad into Apple or into a 3rd party trade-in service?


If you sent this into Apple then I suggest you call Apple.


Contact AppleCare

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User profile for user: SoLou
SoLou Author
User level: Level 1
10 points

Dec 10, 2019 11:23 AM in response to QuickPost

I sent it through the Apple trade-in program. I called Apple Customer Support as soon as I received the email that the iPad was rejected due to damage. I told them it was not damaged when I sent it in using their packing box and they said all they could do is transfer me to Phobio. When I spoke to Phobio, they said nothing they could do but send it back to me (damaged) and sent me a picture of the damage. You can tell from the picture someone at Phobio had dropped it and dented it on its side.

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Trade-in damaged by Phobio

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