Apple Music with iOS 13 and beyond unresponsive

Hi Dave778778,

Thanks for testing this with your iPhone set up as a new device.

Since you still have the issue of having to tap several times to select something in the Music app, even after setting up your iPhone as a new device, I suggest contacting Apple Support directly to see what other options you have to get this resolved.

You can reach out to them here: Apple - Get Support

Have a great day!

Hi Dave778778,

Thanks for reaching out here in the Apple Support Communities. I understand you need to tap four or five times in Apple Music to select an album or song.

I'm glad to help with this.

Have you restarted the iPhone using “slide to power off”? Restarting can often clear up issues. This explains how:

Restart your iPhone - Apple Support

If you still have this issue after restarting, is it only happening in the Apple Music app, or do you notice that you have trouble with tapping on the screen in other apps as well?

Let me know what you find.

Best Regards.

Hi Dave778778,

You've done a lot of good troubleshooting.

It's possible that there is a settings conflict that a fresh installation of iOS 13.3 might clear up.

When you have the time, try erasing your iPhone to factory settings using your Mac, and test to see if you're still having the issue while set up as new (with no restored backup). You can see how to erase and set up as new here: Restore your iPhone, iPad, or iPod to factory settings

If you're not having the issue while set up as new, you can erase again and restore your backup.

Before erasing your iPhone, please make sure to back up your device so that your information will be safe. This article explains how to do that: How to back up your iPhone, iPad, and iPod touch

All the best.

Hi Dave778778,

It's interesting that changing the accessibility settings did resolve this for a while, but strange that it's happening again.

At this point, I suggest reaching back out to Apple Support to see what other recommendations they may have:

Apple - Get Support 

Take Care!