removing prior owners apple id/icloud login on iphone 6

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Level 1

8 points

removing prior owners apple id/icloud login on iphone 6

I got a an iPhone 6 from a friend who hasn't used it in 2 years but unable to remove the older apple i.d although the account was supposedly deleted by the previous owner.

iPhone 6, iOS 12

Posted on Dec 25, 2019 2:03 PM

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Answer 1

Eric Root

Level 10

684,525 points

Dec 25, 2019 3:02 PM in response to bevpro11

Have the previous owner take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.

Genius Bar Reservation US

or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat

Apple Support using Twitter

Or fill out and submit this form.

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Answer 2

FoxFifth

Level 10

471,687 points

Dec 25, 2019 2:22 PM in response to bevpro11

You sill need assistance from the previous owner. See: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

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Answer 3

bevpro11 Author

Level 1

8 points

Dec 25, 2019 2:50 PM in response to FoxFifth

The previous owner says the previous apple id that pops up on my iPhone 6 does not exist anymore and is unable to get a password on the "forgot pw link". I am still unable to get the primary icloud login erased.

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Answer 4

FoxFifth

Level 10

471,687 points

Dec 25, 2019 3:00 PM in response to bevpro11

There is no known way to bypass activation lock. The only other option would be for the previous owner to contact Apple Support.

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removing prior owners apple id/icloud login on iphone 6

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