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Simon0410 Author

Level 1

4 points

Got iPad from deceased relative. Know Apple ID but don’t know password. Any suggestions?

Got iPad from deceased relative. Know Apple ID but don’t know password. Any suggestions

iPad Pro 10.5-inch, Wi-Fi

Posted on Dec 25, 2019 3:33 PM

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Top-ranking reply

Level 1

13 points

Posted on Dec 25, 2019 4:03 PM

Apple products are locked using an Apple ID, so to unlock the device, the easiest route is to delete the Apple ID. Special teams at Apple handle these requests. The person who calls will need to be the legal representative of the deceased.

The process can be found here: https://support.apple.com/en-us/HT208510

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2 replies

Top-ranking reply

Level 1

13 points

Dec 25, 2019 4:03 PM in response to Simon0410

Apple products are locked using an Apple ID, so to unlock the device, the easiest route is to delete the Apple ID. Special teams at Apple handle these requests. The person who calls will need to be the legal representative of the deceased.

The process can be found here: https://support.apple.com/en-us/HT208510

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Dec 25, 2019 4:02 PM in response to Simon0410

Reset to factory settings, change the Apple ID account.

More support should be directed to Apple.

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Got iPad from deceased relative. Know Apple ID but don’t know password. Any suggestions?

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