You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iMac is frozen and keyboard nor mouse are working

did the recommended upgrade on my iMac and it is about 7/8ths done and frozen for over 24 hours. Keyboard and mouse do not work. How do I get it working?


iMac 27", macOS 10.14

Posted on Dec 25, 2019 5:57 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 25, 2019 7:51 PM

Press and hold down the Power button until the computer shuts down. Wait 30 seconds.


Repair the Drive for El Capitan or Later


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility and press the Continue button.
  3. Then select the indented (usually, Macintosh HD) volume entry from the side list. 
  4. Click on the First Aid button in the toolbar and wait for the Done button to activate. Click on it, then quit Disk Utility.
  5. Select Restart from the Apple menu.
  6. Download and install the MacOS Catalina 10.15.2 Combo Update again.


1 reply
Question marked as Top-ranking reply

Dec 25, 2019 7:51 PM in response to Feuermeup

Press and hold down the Power button until the computer shuts down. Wait 30 seconds.


Repair the Drive for El Capitan or Later


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility and press the Continue button.
  3. Then select the indented (usually, Macintosh HD) volume entry from the side list. 
  4. Click on the First Aid button in the toolbar and wait for the Done button to activate. Click on it, then quit Disk Utility.
  5. Select Restart from the Apple menu.
  6. Download and install the MacOS Catalina 10.15.2 Combo Update again.


My iMac is frozen and keyboard nor mouse are working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.