You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

attachments

After updating to 13.3 on both my iPad and my iPhone X, Mail downloads attachments, let me preview them but when I try to open them in Excel or Words to save them, Mail shuts down immediately. Anyone knows a fix to share? Thank you!


Posted on Dec 27, 2019 11:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2020 11:19 PM

As a workaround you can DO it as follows:

  1. Click and hold on attachment.
  2. Select Share
  3. Select MS Word
  4. Attachment will open in Word
7 replies

Jan 17, 2020 10:30 PM in response to guizzo

This is a painful and frustrating part with the new update. I can preview MS Office attachments, but the moment I try to open them on MS Excel/Word/Powerpoint using the "More" tab, the Mail app crashes.


The workaround is saving every file and opening it separately through the respective MS Office app. This is not how iOS is supposed to make our lives simpler!


Don't think any solution has been offered yet.

attachments

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.