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Level 1

4 points

Brand new iPad Air. Charged overnight. Won’t restart (black screen). Doesn’t respond to anything.

Can’t get brand new iPad Air to turn on or respond. Charged overnight. Now doesn’t respond or anything. Black screen. Why?

iPad Air, iOS 13

Posted on Jan 1, 2020 8:13 AM

Top-ranking reply

Level 10

103,383 points

Posted on Jan 1, 2020 9:43 AM

Hello,

I suggest that you reach out to Apple for assistance.

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