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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you take advantage of the free 1 year offer, how is your already-in-force subscription handled?
Mac Pro
Yes, I would definitely call support (and I did). There were a lot of issues with this free offer and its intersection with an already active subscription. It took about 20" and a very helpful support tech to iron it all out.
Thanks
I had to send proof of purchase of a new Apple device. The tech had to cancel the old subscription. We had to decide how to address my multiple Apple IDs. He had to send a redemption code. I had to enter it under the correct Apple ID. We had to be sure family sharing was on.
It’s been reported by others a one year extension is added onto whatever you plan subscribed to. If in doubt Contact Support
So what did they tell you?
What if you already have a subscription? Does it cancel that?
