You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Family sharing and not able to share the right version of an app

Hi,


I am the family organizer in the family sharing set-up. My wife purchased an app via the family sharing account. However when I download the app via the family sharing option in setting, I only received the free version of the app and not the paid for PRO version.


can anyone advise how to access the pro version?

iPad, iOS 10

Posted on Jan 6, 2020 4:05 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2020 7:37 AM

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Support


iTunes Support – world wide

4 replies

Family sharing and not able to share the right version of an app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.