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No contact with previous owner to my apple ipad its locked

How do I reset an ipad I bought from someone I cant get in contact with it says I need an apple I'd and password.

Posted on Jan 12, 2020 2:14 PM

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Question marked as Top-ranking reply

Posted on Jan 12, 2020 2:24 PM

You don’t. You were sold a non-functional device.

That’s the activation lock and without that original Apple ID and password that device can never be accessed


Get your money back if you can

Turn off Activation Lock - Apple Support

1 reply

No contact with previous owner to my apple ipad its locked

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