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leaat Author

Level 1

5 points

Unable to log into Apple account because I can't access the two - factor authentication

Hi,

I have completely smashed the screen of my old iphone and I now have a new phone because the old phone is blacked out. I am unable to get into my apple account because it keeps asking me for a two factor authentication on the new iphone, it keeps telling me it's sending the code to my " trusted device " but I can't access the old phone because it's broken. I have tried following the steps to access recovery key but that option doesn't come up for me when I look for it.

Is there another way? I just want to be able to download apps and restore the phone will my old info.

iPhone 6 Plus, iOS 12

Posted on Jan 13, 2020 6:30 PM

Top-ranking reply

FoxFifth

Level 10

471,741 points

Posted on Jan 14, 2020 9:19 AM

See the "What if I can't access a trusted device or didn't receive a verification code?" and " If I can't sign in, how do I regain access to my account?" sections of Two-factor authentication for Apple ID - Apple Support

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Unable to log into Apple account because I can't access the two - factor authentication

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