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activation lock

i am trying to reset a phone but now the phone is saying it has an activation lock on it and the previous owner has passed away and no one know his log in


Posted on Jan 16, 2020 6:10 AM

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Question marked as Top-ranking reply

Posted on Jan 16, 2020 6:15 AM

If the previous owner passed the phone to you as inheritance, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store. Also take a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.







1 reply
Question marked as Top-ranking reply

Jan 16, 2020 6:15 AM in response to Timotater

If the previous owner passed the phone to you as inheritance, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store. Also take a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.







activation lock

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