MacBookPro crashing after Catalina upgrade on wake up

Question

Level 1

12 points

MacBookPro crashing after Catalina upgrade on wake up

Ever since I upgraded by MacBookPro to Catalina the OS kernel panics and crashes. When I close the lid at work, arrive home an hour later and reopen the laptop I find the OS has rebooted and the usual crash report dialog prompts up when I log in. Below is the the crash log.

Any ideas help to debug or solve would be appreciated.

This is 100% reproducible. I'm new to Mac debugging, please let me know any more info required.

Crash log

MacBook Pro 13", macOS 10.15

Posted on Jan 17, 2020 10:26 AM

Reply

Answer 1

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,634 points

Jan 17, 2020 10:34 AM in response to sachitha48

Avast anti-Virus software is causing you nothing but issues—look for the official in app Un-installer.

ref: macOS - Security - Apple

https://www.apple.com/macos/security/

https://support.apple.com/guide/security/hardware-security-overview-secf020d1074/1/web/1

Reply

Answer 2

sachitha48 Author

Level 1

12 points

Jan 22, 2020 12:47 AM in response to leroydouglas

crash3.txt

Hi Leroydouglas,

I'm still getting crashes and very reproducible now. It seems to be due to the external monitor being unplugged just before going to sleep (on lid close) or after going to sleep. I think it can't gather all the desktops back onto the main laptop screen because at one point quickly reconnecting the external monitor after repopening the list worked but next few times it didn't.

I have 5 crash logs and latest is attached.

crash6.txt

Looks like the Windowing system or the display driver needs some work.

Any ideas?

Reply

Answer 3

Jan 22, 2020 8:36 AM in response to sachitha48

sachitha48 wrote:

No further issues after removing Avast. Many thanks for the support!

Hello,, still having issues I'm afraid on my side. I would hold off upgrading if you haven't already. Seems to be related to the external monitor being unplugged.

I would try re-installing the macOS on top of your existing macOS to sort this. This will leave your user files in place, refreshing the macOS.

How to reinstall macOS from macOS Recovery: https://support.apple.com/en-us/HT204904

Reply

Answer 4

sachitha48 Author

Level 1

12 points

Jan 22, 2020 8:56 AM in response to leroydouglas

I would try re-installing the macOS on top of your existing macOS to sort this. This will leave your user files in place, refreshing the macOS.

How to reinstall macOS from macOS Recovery: https://support.apple.com/en-us/HT204904

I did this after the first few crashes and it didn't help.

Definitely a problem with the external display being unplugged. I believe the driver doesn't check the HDMI has been unplugged when the USB-C HDMI adapter is unplugged....

Reply

Answer 5

Jan 22, 2020 8:59 AM in response to sachitha48

sachitha48 wrote:

I would try re-installing the macOS on top of your existing macOS

to sort this. This will leave your user files in place, refreshing the macOS.

How to reinstall macOS from macOS Recovery: https://support.apple.com/en-us/HT204904

I did this after the first few crashes and it didn't help.

Definitely a problem with the external display being unplugged. I believe the driver doesn't check the HDMI has been unplugged when the USB-C HDMI adapter is unplugged....

Apple Feedback http://www.apple.com/feedback

Feedback assistant to file bug reports: https://feedbackassistant.apple.com/welcome

Reply

Answer 6

sachitha48 Author

Level 1

12 points

Jan 17, 2020 11:05 AM in response to leroydouglas

Thank you. I've done this and will report back if hasn't been resolved.

Reply

Answer 7

sachitha48 Author

Level 1

12 points

Jan 20, 2020 11:48 PM in response to leroydouglas

No further issues after removing Avast. Many thanks for the support!

Reply

Answer 8

Jan 20, 2020 11:50 PM in response to sachitha48

this

Reply

Answer 9

Jan 20, 2020 11:52 PM in response to alfieholloway

I have Avast and haven't yet upgraded to Catalina. Now wondering if I should uninstall it before upgrading

Reply

Answer 10

Jan 21, 2020 12:01 AM in response to sachitha48

is the avast issue only with catalina?

Reply

Answer 11

sachitha48 Author

Level 1

12 points

Jan 21, 2020 12:49 AM in response to alfieholloway

Probably a good idea to remove it before installing. It will save you some hassle. These are the instructions I used;

https://support.avast.com/en-ww/article/67/

Reply

Answer 12

Jan 21, 2020 5:30 AM in response to sachitha48

Many thanks hopefully I’ll have no issues

Reply

Answer 13

Jan 21, 2020 10:31 AM in response to sachitha48

sachitha48 wrote:

No further issues after removing Avast. Many thanks for the support!

Good computing sachitha48 !

Reply

Answer 14

sachitha48 Author

Level 1

12 points

Jan 22, 2020 12:48 AM in response to alfieholloway

Hello,, still having issues I'm afraid on my side. I would hold off upgrading if you haven't already. Seems to be related to the external monitor being unplugged.

Reply

MacBookPro crashing after Catalina upgrade on wake up

Similar questions