You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't upload photos to shared cloud album

Dear folks,


All the time I try to upload photos to the shared cloud album I created, the system starts to prepare it and then it crashes.


I've uploaded about 500 photos to this album already step by step, sending 20-50 photos per each upload, but now it goes down even when I try to upload 5+ photos.


Please advise?


Thank you.

Posted on Jan 30, 2020 12:38 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2020 1:12 AM

Shared Album storage limits

A Shared Album can hold up to 5000 photos and videos. If you reach your Shared Album limit, you need to delete some photos or videos before adding new ones. The photos and videos you share (and the comments or likes associated with those photos) stay in iCloud until you or the contributor delete them manually, or until you delete the Shared Album completely.

The photos and videos in your Shared Albums are kept in iCloud, but they don't count against your iCloud storage limit.


File types that you can use in Shared Albums

Shared Albums support these image formats:

  • HEIF
  • JPEG
  • RAW*
  • PNG
  • GIF
  • TIFF

Shared Albums also support special formats that you capture with your iPhone, like slo-mo, time-lapse, Live Photos, and Memory videos. When shared, photos taken with standard point-and-shoot cameras, SLR cameras, or iOS devices have up to 2048 pixels on the long edge. Panoramic photos can be up to 5400 pixels wide. You can share GIFs that are 100MB or smaller.

Shared Albums support these video file types and formats:

  • HEVC
  • MP4
  • QuickTime 
  • H.264
  • MPEG-4 

Videos can be up to fifteen minutes in length and are delivered at up to 720p resolution.

1 reply
Question marked as Top-ranking reply

Jan 30, 2020 1:12 AM in response to Pavel_1

Shared Album storage limits

A Shared Album can hold up to 5000 photos and videos. If you reach your Shared Album limit, you need to delete some photos or videos before adding new ones. The photos and videos you share (and the comments or likes associated with those photos) stay in iCloud until you or the contributor delete them manually, or until you delete the Shared Album completely.

The photos and videos in your Shared Albums are kept in iCloud, but they don't count against your iCloud storage limit.


File types that you can use in Shared Albums

Shared Albums support these image formats:

  • HEIF
  • JPEG
  • RAW*
  • PNG
  • GIF
  • TIFF

Shared Albums also support special formats that you capture with your iPhone, like slo-mo, time-lapse, Live Photos, and Memory videos. When shared, photos taken with standard point-and-shoot cameras, SLR cameras, or iOS devices have up to 2048 pixels on the long edge. Panoramic photos can be up to 5400 pixels wide. You can share GIFs that are 100MB or smaller.

Shared Albums support these video file types and formats:

  • HEVC
  • MP4
  • QuickTime 
  • H.264
  • MPEG-4 

Videos can be up to fifteen minutes in length and are delivered at up to 720p resolution.

Can't upload photos to shared cloud album

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.