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What if the only way to recover or change my password is to use an email that I no longer have access to? Should I call apple support in this case? I have signed into a different Apple ID but my phone will not let me download apps without unlocking the old account.
iPhone 7, iOS 13
Contact links.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Contact links.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Yes, contact Apple Support and they will tell you, if this is possible and what additional information they would need from you.
Old Email, No Access
