You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation lock

This is My iPhone (6 ) info:


it has been protected by activation lock. As I do not have the Apple ID and the password which has been used to setup my iPhone at first I couldn’t do anything. I would be great full if i could taken your time to solve my matters. 


[Image Edited by Moderator to Remove Personal Information]

iPhone 6

Posted on Jan 31, 2020 8:10 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2020 8:23 AM

You will need the original sales receipt from Apple or an authorized retailer.


If you bought the phone used or from an unauthorized retailer, you're out of luck. Recycle it. There is no way to bypass the activation lock.

3 replies

Activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.