You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
After the upgrade, whenever I select the app store, the application opens on a blank screen and the program stops responding. I tried upgrading to 10.15.2, then to 10.15.3 hoping that the new update would fix it but it didn't. What are the possible solutions to this problem?
MacBook Pro 13", macOS 10.14
Hello, youssefibrahim1.
I understand that, since updating, you have been unable to access the App Store. I’m glad you took the time to post and happy to help out.
The first thing I would check is to see if the App Store is all systems go via Apple's System Status. If everything is looking good, I would go ahead and restart your Mac.
Log out, sleep, restart, or shut down your Mac
If, after a restart, the issue persists, I would like to know if you can access the App Store while in a test user.
How to test an issue in another user account on your Mac
If the issue is present in your original user but not in a test user, the next step would be to reset the keychain. I should note in advance that resetting your default keychain, " deletes all the passwords saved in the keychain."
To reset the keychain:
1. In the Keychain Access appon your Mac, choose Keychain Access > Preferences.
2. Click Reset My Default Keychain.
3. In the Finder on your Mac, choose Apple menu> Log Out. When you log in again, save your current login password in a keychain.
I would also take a look at the support article, If you can't connect to the App Store, iTunes Store, or other Apple services. Step 4 is the key callout here.
Make sure that the date and time on your device are set correctly for your time zone.
On your iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap Date & Time. Get more help with date and time.
On your Mac: Open System Preferences, then choose Date & Time.
On your Apple TV: Go to Settings > General > Date and Time.
If the date and time are incorrect, update them or turn on the option to set date and time automatically.
I hope this helps!
Best Regards.
Hello, youssefibrahim1.
I understand that, since updating, you have been unable to access the App Store. I’m glad you took the time to post and happy to help out.
The first thing I would check is to see if the App Store is all systems go via Apple's System Status. If everything is looking good, I would go ahead and restart your Mac.
Log out, sleep, restart, or shut down your Mac
If, after a restart, the issue persists, I would like to know if you can access the App Store while in a test user.
How to test an issue in another user account on your Mac
If the issue is present in your original user but not in a test user, the next step would be to reset the keychain. I should note in advance that resetting your default keychain, " deletes all the passwords saved in the keychain."
To reset the keychain:
1. In the Keychain Access app
2. Click Reset My Default Keychain.
3. In the Finder on your Mac, choose Apple menu
I would also take a look at the support article, If you can't connect to the App Store, iTunes Store, or other Apple services. Step 4 is the key callout here.
Make sure that the date and time on your device are set correctly for your time zone.
On your iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap Date & Time. Get more help with date and time.
On your Mac: Open System Preferences, then choose Date & Time.
On your Apple TV: Go to Settings > General > Date and Time.
If the date and time are incorrect, update them or turn on the option to set date and time automatically.
I hope this helps!
Best Regards.
Hi Jeremy-v, I have the exact same problem that youssefibrahim1 describes on my 13-inch MacBook Air (mid-2013) running Catalina v10.15.3.
When I try to follow your instructions, step 1 in the Keychain Access app, you say to "choose Keychain Access > Preferences." However, I cannot find the option for "Preferences" in my Keychain Access app. Nor can I find an option from within the app to "Reset My Default Keychain."
What am I doing wrong?
Jeremy_v, please ignore the post above. I figured it out and it did fix my problem with the App Store, thanks.
After I upgraded to macOS Catalina, the App store completely stopped working
