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My daughter forgot her Apple ID and password and we can not get her phone off of the activation lock page

My daughter forgot her Apple ID and password and we can not get off the activation page on her IPhone. I tried looking on the webpage but I get confused. Can someone help me through this?

iPhone 6s

Posted on Feb 3, 2020 11:01 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2020 11:23 AM

See if she can recover the ID/password.


Apple ID - How to find your Apple         An iCloud e-mail address is an Apple ID.


Apple ID - Find


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, if you/she are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

2 replies
Question marked as Top-ranking reply

Feb 3, 2020 11:23 AM in response to Jan3738

See if she can recover the ID/password.


Apple ID - How to find your Apple         An iCloud e-mail address is an Apple ID.


Apple ID - Find


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, if you/she are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

My daughter forgot her Apple ID and password and we can not get her phone off of the activation lock page

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