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pyt_morgann Author

Level 1

4 points

Iphone is Disabled

Hi My Name is Morgan and My Little sister Phone is disabled and it’s telling her to connect to ITunes but she can’t remember her Apple ID or password and I am not able to access a computer.

Posted on Feb 6, 2020 5:38 PM

Top-ranking reply

uwu_senpai

Level 3

590 points

Posted on Feb 6, 2020 5:51 PM

You're going to need all three of those things unless you want to submit a proof of purchase to Apple to have the activation lock remove once you restore it.

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Turn off Activation Lock - Apple Support

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Iphone is Disabled

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