You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV 4k Resolution Issue

Hello,

My apple tv 4k originally had it's default resolution set to 720p SDR 60Hz which was perfectly fine! My son changed it to 480p SDR 60Hz and now it will not let me change it back to 720p. I get the message "There was a problem changing the resolution to 720p HD - 0Hz YCbCr 4:4:4 Your TV may not support this resolution or refresh rate." This doesn't make any sense to me as an error message because it was originally working great on 720p previously. No HDMI cables have been switched out at all.

Any advice would be greatly appreciated, thanks.

Apple TV 4K, tvOS 13

Posted on Feb 9, 2020 7:43 AM

Top-ranking reply

rkaufmann87

Level 10

144,108 points

Posted on Feb 9, 2020 8:05 AM

Then reset it per the instructions in Reset or restore your Apple TV to its factory settings

View in context

Apple TV 4k Resolution Issue

Similar questions