You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot connect to the AppStore

I cannot sign in with my Apple ID in AppStore. It shows ‘ authentication problem’. Even the AppStore shows ‘ cannot connect to the AppStore’ . Now what can I do?

Posted on Feb 18, 2020 9:14 AM

Reply
3 replies

Feb 18, 2020 10:14 AM in response to nabu135

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559


Try a forced restart.


Reset Device. https://support.apple.com/en-us/HT201412


If necessary


Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting. https://support.apple.com/en-us/HT201252


Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184

Cannot connect to the AppStore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.