Please help, keyboard glitches on iMac

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Level 2

263 points

Please help, keyboard glitches on iMac

I'm on Catalina and a few days ago randomly my iMac wired keyboard is glitching out.. The x key doesn't work and instead uses some input function which messes up whatever im typing. and the caps lock light isn't working either. I tried resetting SMC and NVRAM many times but no use... it seems to be a software issue like I accidentally set some weird setting because it does it with any keyboard I use. im on a 2017 iMac btw. I did a test and the key is for some reason set to use the function of the COMMAND key.

Posted on Feb 18, 2020 8:48 PM

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Answer 1

Top-ranking reply

rkaufmann87

Level 10

143,374 points

Feb 18, 2020 9:00 PM in response to Zahilla

Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211

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Answer 2

Zahilla Author

Level 2

263 points

Feb 18, 2020 9:15 PM in response to rkaufmann87

Well um I fixed it by trying another Mac wired keyboard. Im not sure why that fixed it because it didn't seem like a hardware problem.. it only glitches out on that specific keyboard I was using but not other ones

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