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Email from Apple

Hi, I have been receiving email from Apple informing me that my account has been locked due to unauthorized login attempt. Sounds kinda fishy! How do I contact Apple team to verify if this email is genuine or a scam?




[Email Edited by Moderator]

Posted on Feb 19, 2020 4:59 AM

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Question marked as Top-ranking reply

Posted on Feb 19, 2020 5:02 AM

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

8 replies
Question marked as Top-ranking reply

Feb 19, 2020 5:02 AM in response to ellygolightly

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

Feb 19, 2020 6:20 AM in response to ellygolightly

The email is a scam. Please see:


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams: https://support.apple.com/en-us/HT204759

If you think your Apple ID has been compromised: https://support.apple.com/en-us/HT204145


The first one, besides providing scam related info, indicates how you can report incidents to Apple.

Email from Apple

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