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Apple ID Password Reset (Family Sharing)

My 14 year old daughter is on my family sharing and she has forgotten her apple ID password. Her phone seems to be logged in but everything she does asks for her password. She can't even log out without the phone asking for her apple ID password. We have tried all the reset options but none work. Tried the support app, find my iphone, her device, my device and nothing works. Any ideas?


Specifically using the iforgot link we add her id and phone number but nothing comes through.

https://iforgot.apple.com/password/verify/appleid

iPhone XR

Posted on Feb 28, 2020 6:43 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 28, 2020 9:42 AM

See if anything here helps. Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage https://appleid.apple.com/#!&page=signin


Apple ID – Forgot Password https://support.apple.com/en-us/HT201487


If necessary, contact Apple ID Support.


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.


From the article below.


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support. https://support.apple.com/en-us/HT201303


1 reply
Question marked as Top-ranking reply

Feb 28, 2020 9:42 AM in response to MikeHolland69

See if anything here helps. Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage https://appleid.apple.com/#!&page=signin


Apple ID – Forgot Password https://support.apple.com/en-us/HT201487


If necessary, contact Apple ID Support.


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.


From the article below.


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support. https://support.apple.com/en-us/HT201303


Apple ID Password Reset (Family Sharing)

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