Email scam

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Level 1

4 points

Email scam

I received 2 emails regarding purchases made with my info. It asks me to download the purchase and it looks legit. How can I find out if it is a scam or if someone is using my info? I did not purchase either.

iPhone 8 Plus, iOS 13

Posted on Mar 7, 2020 8:21 AM

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Answer 1

Top-ranking reply

macjack

Level 10

111,204 points

Mar 7, 2020 8:22 AM in response to Kimbush74

In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

https://support.apple.com/en-us/HT204759

Forward it as an attachment to reportphishing@apple.com

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Answer 2

Mar 7, 2020 8:27 AM in response to Kimbush74

In addition to what macjack said, FYI see:

Also see If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

And see Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

For scam related information from Apple including reporting scams to Applesee Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

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