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User profile for user: monkey214
monkey214 Author
User level: Level 1
4 points

Purchased music deleted and won’t download

I recently purchased 3 songs from iTunes and they went through and I have the proof on my bank statement also in iTunes it shows I purchased them but they won’t download onto my phone. I have had them in my music app and listened to them multiple times and one day they just disappeared. I tried purchasing them again and it said that I already purchased them and to download it but it stops in the middle of downloading and shows that I need to buy the song.

iPhone 7 Plus, iOS 13

Posted on Mar 26, 2020 10:08 AM

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User profile for user: Leanne_68
Leanne_68
User level: Community Specialist

Mar 27, 2020 12:36 PM in response to monkey214

Hello, monkey214!


Thanks for reaching out in Apple Support Communities! From your post, it sounds like you're unable to download your recently purchased songs. I love listening to my music, and would be happy to see if we can get your songs downloaded.


Have you had a chance to try redownloading them from the purchased items list on your device? If not, I recommend redownloading these songs by following the steps in the link below:


Redownload apps, music, movies, TV shows, and books - Apple Support


If you're still unable to access these songs, Contact Apple Support


Have a great day!

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Purchased music deleted and won’t download

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