Safari slow, App Store doesn't load

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Safari slow, App Store doesn't load

Hi,

Safari on my daughter's MacBook Pro is not loading properly. It will load 20% or so and then, maybe, after a very long pause (60 seconds or more) it will sometimes suddenly load the page. Sometimes not. Then it happens again on the next page you try to load.

The App Store app will not display anything either--just a blank frame. (Note, after upgrading to Catalina, see below) the App Store "highlights" info will load on the left panel but the app-specific info will not load--that area is blank.

Google Chrome runs fine.

In Safe Mode there is no change.

However, in Recovery Mode Safari runs as it should, very fast.

This has been going on for months, well before the higher internet demands of late. I have a newer and an older MacBook Pro sitting on the same table--both run just fine.

Tried setting up a new account on the Mac--no change.

Tried upgrading from Mojave to Catalina--no change.

Tried everything on this thread (https://discussions.apple.com/thread/6450969)--no change other than running well in Recovery Mode.

Thoughts?

--Darin

MacBook Pro Retina

Posted on Apr 1, 2020 7:35 AM

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Answer 1

Top-ranking reply

dominic23

Level 10

83,952 points

Apr 1, 2020 9:30 AM in response to Darin Boville

Go step by step and test.

1. Restart the router.

2. Make sure no proxies selected.

Deselect Proxies, if selected.

System Preference > Network > Advanced > Proxies Tab

Unlock the lock if you have to.

Under "Select a protocol…”, uncheck any box if check-marked.

Click "OK” then "Apply”.

https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac

3. Uninstall any Profile you have not installed knowingly.

Section: Remove a configuration profile from your Mac

Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac

3. Disable/uninstall any anti-virus software or web monitoring software if installed.

4. Startup in Safe Mode. https://support.apple.com/lv-lv/HT201262

Login to your account. Launch Safari.

Click  in the menu bar and choose “Restart”

5. Check for adware.

Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

For instructions: Install Malwarebytes for Mac v4 Uninstall Malwarebytes for Mac

Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

Restart the computer and relaunch Safari holding the shift key down.

Scan for Malware again.

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Answer 2

Apr 1, 2020 11:40 AM in response to dominic23

Ahhhh, bingo, thank you!

I tested Safari after each step and #2 was the winner--"Automatic Proxy Configuration" was checked. Unchecked it and Safari loaded pages very quickly.

There was also a malware and several adware--not sure if they were related to the Safari issue but they are gone now. Thanks also for that.

Thanks!

--Darin

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Safari slow, App Store doesn't load

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