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MALWARE

What is the safest way to remove Malware. I have a message on the screen saying DiskUtil will damage your computer, move to the bin. If \i click move to the bin nothing happens

MacBook Pro 13", macOS 10.15

Posted on Apr 5, 2020 12:00 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2020 3:56 AM

 1. Remove Adware


     Run  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac v4   Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.

     Repeat the scan couple of times.


 2. Additional steps to take if necessary (1) 

  1. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


  2. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  3. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  4. Restart your Mac. Relaunch Safari holding the Shift key down.      

1 reply
Question marked as Top-ranking reply

Apr 5, 2020 3:56 AM in response to GLADYSSTUART

 1. Remove Adware


     Run  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac v4   Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.

     Repeat the scan couple of times.


 2. Additional steps to take if necessary (1) 

  1. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


  2. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  3. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  4. Restart your Mac. Relaunch Safari holding the Shift key down.      

MALWARE

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