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I'm trying to erase an Ipad so I can give it to a friend - however the previous owner was my mother who passed away several years ago. We have erased the device but can't get past the activation as it appears to still be tied to her apple account. How can we get this cleared?
iPad 2, iOS 9
You can turn activation lock off only by entering the correct Apple ID/password combination. The correct combination is the one used by the person setting it up prior to erasure. If you can enter this combination, then good.
Note that Security and your Apple ID https://support.apple.com/en-us/HT201303 says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
If the combination mentioned above cannot be entered, then theiPad is useless to you unless there are extenuating circumstances (e.g., you have the receipt for your purchase of the device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts--(see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510) If you have either, contact Apple support using one of these options.
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
You can turn activation lock off only by entering the correct Apple ID/password combination. The correct combination is the one used by the person setting it up prior to erasure. If you can enter this combination, then good.
Note that Security and your Apple ID https://support.apple.com/en-us/HT201303 says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
If the combination mentioned above cannot be entered, then theiPad is useless to you unless there are extenuating circumstances (e.g., you have the receipt for your purchase of the device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts--(see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510) If you have either, contact Apple support using one of these options.
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
Deceased previous owner = how clear the IPAD
