You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari won't connect

Hi,

I am having an issue with my Mackbook Air, certain websites not loading, its only on the odd few. It says it can't establish a secure connection to the server but most other pages are working? does anyone know how to fix this please?


Thanks :)

MacBook

Posted on Apr 6, 2020 1:14 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2020 10:46 AM

Safari can’t open a website.    


 Safari – slow page loads.       


 Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues.   


Safari doesn't load a page or webpage items are missing.    


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

8 replies
Question marked as Top-ranking reply

Apr 6, 2020 10:46 AM in response to SarahE94

Safari can’t open a website.    


 Safari – slow page loads.       


 Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues.   


Safari doesn't load a page or webpage items are missing.    


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

Safari won't connect

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.