Bluetooth music cuts in and out

Question

Level 1

16 points

Bluetooth music cuts in and out

I have a Macbook Pro 13' 2014, and I installed Mac Os Mojave 3 days ago.

I have connected my Macbook with a JBL Xtreme 2 speaker via bluetooth. The distance between each other is 30cm.

Both devices have their latest firmware, and i use Spotify premium account in order to listen to music. Spotify is also at its latest version.

The problem is that sometimes, when I listen to music, i have music cuts in and outs, either when I use my mac, opening softwares, using chrome, opening tabs etc, but not heavy softwares, either when the next song starts playing.

I do not know what to do. During the update to Mojave, I did a clean restore. I did not use any backup file.

I have no problem when I connect my speaker with my Iphone Xs Max iOS 13.4 or other bluetooth devices.

Could you please help me?

Thanks in advance

MacBook Pro 13", macOS 10.14

Posted on Apr 6, 2020 11:04 AM

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Answer 1

Wilddrums

Level 5

4,274 points

Apr 8, 2020 8:38 PM in response to jakeduth

I almost have the same setup at home and I don't experience the same - exact - problem. But... When I have an issue with the JBL Xtreme, most of the time a disconnect, shutdown BlueTooth, restart BlueTooth and reconnect to the Xtreme resolve it.

WD

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Answer 2

sterling r

Community Specialist

Apr 8, 2020 6:27 PM in response to jakeduth

Hi jakeduth,

Thank you for using the Apple Support Communities! I understand music is cutting in and out while playing via your JBL Xtreme 2 Bluetooth speaker connected to your Mac. I'd like to see how I can help.

I would first recommend checking and ruling out interference as the cause of this behavior: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support.

Then, you may want to consider disconnecting and removing your Bluetooth speaker from your Mac Connect a Bluetooth device with your Mac - Apple Support, then restart your Mac How to turn your Mac on or off - Apple Support, and pair your Bluetooth speaker once again as new.

Also, when using your Bluetooth speaker with your Mac, you should disconnect it from any other device to see if that improves the quality in the audio.

If the behavior remains after these steps, feel free to reply back with an update and let me know if this happens when playing any other audio on your Mac via the Bluetooth speaker, outside of Spotify.

Best regards.

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Answer 3

sterling r

Community Specialist

Apr 8, 2020 6:27 PM in response to jakeduth

Hi jakeduth,

Thank you for using the Apple Support Communities! I understand music is cutting in and out while playing via your JBL Xtreme 2 Bluetooth speaker connected to your Mac. I'd like to see how I can help.

I would first recommend checking and ruling out interference as the cause of this behavior: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support.

Then, you may want to consider disconnecting and removing your Bluetooth speaker from your Mac Connect a Bluetooth device with your Mac - Apple Support, then restart your Mac How to turn your Mac on or off - Apple Support, and pair your Bluetooth speaker once again as new.

Also, when using your Bluetooth speaker with your Mac, you should disconnect it from any other device to see if that improves the quality in the audio.

If the behavior remains after these steps, feel free to reply back with an update and let me know if this happens when playing any other audio on your Mac via the Bluetooth speaker, outside of Spotify.

Best regards.

Reply

Answer 4

jakeduth Author

Level 1

16 points

Apr 9, 2020 1:06 AM in response to sterling r

Thank you for your reply.

I have done all that. I have also made SMC and PRAM reset. I have also made reset bluetooth module. Nothing worked.

I did an Google search and I found out that there are some people who have the same issue, with different versions of oS.

I will try to listen to music, without using Spotify, so as to see if Spotify is the issue. I will keep you updated.

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Answer 5

jakeduth Author

Level 1

16 points

Apr 20, 2020 8:35 AM in response to jakeduth

Finally it is not the app. Somehow my macbook pro does not work well with my bluetooth speakers. I do know what to say.

Its bluetooth works great this other bluetooth devices, however, there are issues with my JBL and Harman Kardon bluetooth speakers.

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Answer 6

jakeduth Author

Level 1

16 points

Apr 13, 2020 9:18 AM in response to jakeduth

Unfortunately, I believe that the issues is cause by the Spotify app. Everything is working great when I listen to music on Youtube using Chrome, however when I open Spotify, the issues start!

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Bluetooth music cuts in and out

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