Error: The requested value cannot be determined. When I transfer photos from my iPhone 7 to my Windows 10 PC.

Question

Error: The requested value cannot be determined. When I transfer photos from my iPhone 7 to my Windows 10 PC.

I am unable to get the photos from my iPhone to PC via USB cable. It used to work. But now it is not recognised by the Window Photo transfer app. It can be seen in explorer but never fully transfers multiple photos. It times out when I set the photos to 'automatic' in the photo settings. If I set it to 'keep originals' and try to transfer I get the above error. Before you answer:

This is not answered in the apple 'support' areas. This error is not documented.
Phone support at level 1 and 2 are unaware of this problem when I rang. This took a great deal of time. Even finding a phone support person is a challenge.
Engineering is aware of this problem of getting photos off of iPhones. There is no solution they say.

As far as I know it occurred after an IOS update that moved the default saved photo setting from JPG to HEIC. Once again, they know about it but have not fixed it. They kindly sent me an email saying this. Not working with Windows 10 (the current dominant OS) is unforgivable. This expensive phone should work as good as a cheap one. Or at least as good as a 10 dollar USB stick. If anyone has a solution chime in. But please, no 3rd party apps or work-arounds.

Windows, Windows 10

Posted on Apr 8, 2020 6:37 PM

Reply

Answer 1

Top-ranking reply

FranzWebber

Level 3

984 points

Apr 9, 2020 7:20 AM in response to Starspangleddrongo

First, make sure to restart everything and try again. Also, disable your antivirus if you have something except default Win Defender, it can affect the transfer. Second, make sure that you've changed to "Keep originals" under Settings > Photos > scroll to the very bottom > "Transfer to Mac or PC".

If nothing helps, and it won't be fixed with the next iOS/Windows update, I guess third-party apps or loading through iCloud Photo Library are the only options.

Reply

Answer 2

Apr 17, 2020 9:41 PM in response to FranzWebber

Thanks Franz,

Some good news, some not-so-good news. So if the goal is to transfer photos as JPG to a PC via a USB cable then your solution has not worked for me. And work arounds are fine but I need this expensive phone to work as good as a cheap camera. Which it does not. Apple sent me an email saying this is a known issue and according to engineering they have been working on it. So for your advice:

Disable antivirus - no difference. I have Norton 360 and Malwarebytes. Switched them off. No change. I recently built a Frost Lake NUC with only Win 10 pro on it. Even with that 'clean' machine...no luck.
in iPhone--settings--Photos change 'automatic' to 'keep originals'. This can work on some computers that I have tried. But you get a bunch of HEIC files instead of JPG photos. And I don't use HEIC files. JPG and GIF are standard formats.
Restarting computer...yep. Tried that one.
iCloud or off site storage. Due to privacy I cannot do this work around.

So Franz, I appreciate your ideas but I'm still stuck. I wish there was a way to talk to Apple about this. The email from them wasn't really helpful and they offered no solution. Don't you think Apple should help their consumers if they knowingly break their phones?

Reply

Answer 3

Apr 18, 2020 12:51 PM in response to Starspangleddrongo

Well, they definitely need to port Image Capture from macOS to Win, exporting from DCIM is really bad (like most Apple's implementation on Windows)... About HEIC, there's a bunch of free online and offline converters that you can use.

[Link Edited by Moderator]

Reply

Error: The requested value cannot be determined. When I transfer photos from my iPhone 7 to my Windows 10 PC.

Similar questions