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Mac isn’t working

I was in my computer when it suddenly froze. So I turned it off with the power button and then turned it on again. After that I clicked on my login and wrote down my password. Suddenly it started to load very slow and then it stayed there. I don’t know if my system crashed or what exactly is going on. Please I really need help with this.

thank you




[Image Edited by Moderator to Remove Personal Information]

MacBook Pro 13", macOS 10.14

Posted on Apr 9, 2020 6:16 AM

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Question marked as Top-ranking reply

Posted on Apr 9, 2020 8:11 AM

You can try a SafeBoot https://support.apple.com/en-us/HT201262


  Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache,  etc.  Login and test

5 replies

Apr 9, 2020 6:30 AM in response to Simone_12

Simone_12 wrote:

I was in my computer when it suddenly froze. So I turned it off with the power button and then turned it on again. After that I clicked on my login and wrote down my password. Suddenly it started to load very slow and then it stayed there. I don’t know if my system crashed or what exactly is going on. Please I really need help with this.


Boot into Recovery (Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina) If errors are found and repaired, run again until no errors reported.

Recovery: https://support.apple.com/en-us/HT204904


then reboot as normal and test.

Mac isn’t working

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