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Scam?

I just got 2 emails a few hours ago, I think it is a scam. It appears that the sender is support@apple.com but when I click on the reply address it is noreply-cusmailsecureactscodenumber***@efragmentliv.***


and the attachment open is


Policy Violations


Immediate action required : Your Apple ID need additional verification


Dear Customer,



We have recently detected that your Apple ID has been having an issue with your billing account.


We are unable to verify the billing information you provided, Your Apple ID has been suspended and a notification has been sent to the billing account owner. Please Work with them to resolve the issue.


We will deactivated your Apple ID unless the billing owner corrects the violation by filling out the Account Verification Form within 24 hours.



This form verifies your identity and ownership of the payment instrument. Failure to provided the requested documents may result in permanent account closure.



Click Account Verification Form to resolve the issue.


Sincerely ,


Apple


Should I open these emails? are they safe?


Thanks, RIchard


[Edited by Moderator]

Mac mini, macOS 10.12

Posted on Apr 13, 2020 10:34 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 13, 2020 10:35 AM

The emails are indeed scams.


  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

Similar questions

3 replies
Question marked as Top-ranking reply

Apr 13, 2020 10:35 AM in response to 8149

The emails are indeed scams.


  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

Scam?

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