Apple Music unable to import some cd's

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Level 1

7 points

Apple Music unable to import some cd's

Hi everyone,

I recently bought a new external cd drive for my MacBook Pro (macOS Catalina). I wanted to rip some of my cd's. It worked just fine with some, yet, with a couple of them he has problems. The Music app (as well as my Macbook) recognises the cd and the songs on it, yet the importing doesn't happen. The circle icon in front of the track name that indicates it's importing, just keeps turning. After a really long time he goes to the next song. The tracks are eventually added to iTunes (Music app) yet seem like hollow files. They don't play and are skipped by iTunes immediately.

The cd's in itself are in perfect condition, not scratched at all.

As mentioned: Some cd's work just fine, so the problem doesn't seem to be the external cd drive.

Any help is much appreciated.

MacBook Pro 13", macOS 10.15

Posted on Apr 14, 2020 11:32 PM

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Answer 1

Teddy_B

Community Specialist

Apr 15, 2020 2:20 PM in response to Carlvb

Hello Carlvb,

Thank you for reaching out in Apple Support Communities. I understand you're unable to import songs from CDs to the Music app on your Mac.

Importing songs from CDs is a great feature to expand your music library. I'll be happy to help.

To help troubleshoot this behavior, I recommend to follow the section in this article that says, "If you have trouble importing songs from an audio CD": Import songs from CDs into Music on Mac This may help resolve the issue you're experiencing.

Please keep me posted on the results.

Cheers.

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